Terms and Conditions

We appreciate you using Jewel Counter. The legal document listed below is to inform you about your legal rights and obligations with regard to accessing and using the Jewel Counter website at www.jewelcounter.com.

The document listed below is used as an electronic record in accordance with the Information Technology Act, of 2000, and the rules listed are amendable pertaining to electronic records from time to time.

This document, which outlines the terms and conditions governing access to, use of, and/or transactions on the jewelcounter website as well as the disclaimer "(Terms & Conditions)," is published in accordance with the requirements of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011.

https://jewelcounter.com/ (jewelcounter website) has its registered office at E-82, Phase-8, Industrial Area, Mohali, Punjab 160071, hereinafter will be referred to as 'Company'. All correspondence must be sent to the support office at the address listed above.

The Terms & Conditions set forth below govern the use of this website. Users are deemed to have read, understood, and unreservedly accepted these Terms & Conditions by their use of, and access to, this website in any way. The Company and the User shall be deemed to have entered into a valid and enforceable agreement by and via these Terms & Conditions. In case the user doesn’t agree with any of the terms and conditions mentioned then we kindly suggest the user stop engaging with and/or stop initiating and doing any transactions on this Website. The User agrees to be bound by jewelcounter Policies (including the privacy policy) as changed from time to time by completely or explicitly accepting these Terms of Use.

The content, products, and services provided on this website or through other channels, whether now known or later developed, are solely for the user's information and are conditional upon the user's acceptance of the terms, conditions, and notices contained herein. The User acknowledges and agrees that it may encounter further disclaimers and caveats when using the Website and/or its services. The company, its affiliate, agents, service providers, contracts, and suppliers bear no responsibility for any consequence that is linked directly or indirectly to any actions that users may take in accordance with the information or product, or services present on the website. Whilst the company aims to keep the information intact with relation to its services or products, the other affiliate companies, agents, service providers, suppliers, contractors, and associate partners cannot guarantee the same and herein will not be held responsible for any damages or loss related to the precision of the information offered on this website.

The Product(s), including any feature, database, and/or content on the Website, may be changed, suspended, or discontinued at any time by the Company. Without warning or incurring any liability to the Users, the Company may also place restrictions on some features and services or deny Users access to any or all of the services.

'Company' and 'User' have been referred to collectively as "Parties" and individually as "Party" throughout this agreement (as defined herein).


Given below are the words and phrases used in this section and their corresponding meaning: The term "Agreement" refers to the understanding between the Company and the User regarding the terms and conditions set forth in this document, including the Privacy Policy, Disclaimer, and all schedules, appendices, and references thereto, as well as any modifications made from time to time by the Company.

A Company shall have the meaning as jewelcounter a Products (s) shall have the meaning of goods or services offered on the Website for sale. a User/Users/you/ your/ thereafter shall have the meaning of any person or legal entity who visits, uses, purchases, deals with, or make transactions with jewelcounter on its website in any way.


To visit, utilize trade with, and/or transact at the Website, a person must be at least eighteen (18) years old, using legal money, and capable of entering into a binding contract as defined by the Indian Contract Act, 1872. It is forbidden for Users to visit, utilize, interact with, and/or do business at the Website if they lack the legal capacity to form a binding contract. Your use of the Website, including any dealings you have there, will be taken as a representation that you are able to enter into valid legal contracts under the terms of the Indian Contract Act of 1872.

Users must accept to be held responsible for keeping the confidentiality of their display name and password intact. Additionally, the User is in charge of how the User accesses the website and uses the services. It is the user’s responsibility to furnish accurate information and in cases where that is compromised, it may lead to the rendering of the User’s account temporarily or permanently and block access to the website.

Terms Amendment

The Company may alter these Terms & Conditions at any time without prior notice to Users, as determined by the Company in its sole discretion or as may be required by law. Users will remain liable for any changes to this Agreement made by the Company, and they are also bound by any changes. The user’s continued use of this website shall be deemed acceptance of the Agreement's updated terms and conditions.

Website content

The only use of the Website and its content that complies with the Agreement is permitted. Intellectual property rights are held by the Company (as applicable), its subsidiaries, affiliates, affiliated companies, contractors, partners, and/or suppliers, as appropriate, to protect all Products/materials shown and/or the Website. If a/ any user tampers with any information available on the website for any purpose, the user must give sole credit to the Company as a resource in their reference and the users must take appropriate measures to take permissions and ensure that the content of the website like company logo, products, service marks, names, etc isn’t reproduced or modified in any way.

User understands that while the Company may or may not pre-screen Content, it retains the right (but not the obligation) to pre-screen, reject, or remove any Content and/or Products from the Website at any time, for any reason (including, but not limited to, upon receipt of claims, allegations, or complaints from third parties or authorities relating to such Content), and/or for no reason at all.

Except as stipulated in this Agreement, it is strictly forbidden for Users to misuse the Products, content, and/or Marks on the Website and in its contents. The Company will vigorously protect its intellectual property rights in the Website, its services, and its contents to the fullest extent of the law, including by seeking legal remedies, including criminal sanctions, completely at the expense and risk of the User.

Data registration

After registering on the website and providing all requested personal information about themselves, Users are permitted to use the website for any online buying transactions. User Id and Password confidentiality is the sole responsibility of the user. The User shall be held accountable for the precision and correctness of all details or information given during registration by the user. The Company is entitled to suspend or cancel the registration of the user if there is any discrepancy or misleading of the user’s details is realized. The user is prohibited from using any name or mobile number or mail id to impersonate other persons.

The User hereby undertakes to grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exploit the database rights the User may have in his or her Information, including but not limited to rights in any media now existing or hereafter with respect to Users Information, in order to guarantee that the Company is not infringing upon any rights that the User may have in his or her Information. Information provided by Users will only be used by the Company in compliance with the Agreement. User should take note that the Company shall not be accountable in case of: • Delivery of product or services to the wrong address given by the User • Loss or damage to Users due to furnishing of wrong or incorrect or false information. Further, the User shall be prosecuted or punished under the law for such acts leading to misleading the Company.

Store Pickup

The Users must pick up the Product(s) from the Company's stores that they choose from the Store Locator "(Store)" during the transaction on the Website "(Store Pick Up Service)" within forty-eight (48) hours of receiving the Invoice. The Company may, in its sole discretion, cancel the order at that time if the Product(s) are not picked up within the aforementioned window of time, and the payment will be reimbursed in line with the Refund Policy.

Any returns and/or refunds for the Product(s) that the User purchases via the Store Pick up Service option must be made in person at the Store by the User. The Company hereby expressly announces that it will not accept any requests from Users to change the color or model of any Products they have purchased over the Website.

If the user has ordered a product through store pick-up service, the user may cancel the product at the respective store.


The user is permitted to pay for any transaction being carried out at the website using valid credit/debit and/or other payment cards, as well as an online banking facility. The user agrees and guarantees that they will provide accurate, complete, and detailed information about their credit/debit and other payment cards as well as their online banking accounts. The User also agrees to bear all costs, expenses, losses, and damages that may result from providing inaccurate information about their credit/debit and other payment cards as well as their online banking accounts.

User expressly acknowledges and agrees that the equated monthly installment (EMI) financing option is made available for the purchase of particular items by banks and/or NBFCs. The company shall keep the details provided by the users confidential and will not entertain disclosure to any third party.

During the order process, the Company records specific data, such as the time, date, IP address, and other details that can be used to track down and identify fraudsters. All records will be provided, with or without a subpoena, to all law enforcement organizations and the credit/debit/cash card issuer for a fraud investigation, if it is suspected that an order is fraudulent. The Company will work with law enforcement to hold offenders accountable to the fullest extent of the law.