Privacy Policy

The Privacy policy described under this section includes procedures and policies that are collected, use, disclose, and protection of your information when you use our website Jewel established under the laws of India having its registered office at E-82, Phase-8, Industrial Area, Mohali, Punjab 160071.

The Jewel Counter Platform user is referred to by the pronouns "you" and "your." Any services provided by Jewel Counter, whether they are provided on the Jewel Counter Platform or elsewhere, are referred to as "Services."

Before using the Jewel Counter Platform or giving Jewel Counter any personal information, please read this Policy. The Terms of Use should be read in conjunction with this policy as it is incorporated into them.

As a responsible data controller and data processor, Jewel Counter understands the value of protecting the privacy of its users and preserving the secrecy of the information they submit. This privacy statement outlines Jewel Counter's procedures for managing and protecting users' personal information.


You agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as specified and collected by us in accordance with this Policy by using the Jewel Counter website and its services. Please do not use or access the Jewel Counter website if you disagree with the Policy.


This Policy may be updated from time to time, and any updates will be announced here. We'll try our best to provide you with reasonable notice if we make any important changes to this policy, such as by posting a clear notice on the Jewel Counter website or sending an email to the address we have on file for you. If relevant legislation requires it, we'll also get your permission before making any changes. Your continuing use of our services after we post or provide notice about our revisions to this Policy shall be deemed your assent to the amended policy, to the extent permitted by applicable law.


Links to additional websites may be found on the Jewel Counter website. This policy does not apply to any personal information about you that may have been gathered while visiting such websites. Jewel Counter disclaims all liability and ownership for the actions and content of any third-party websites that may be accessed through links on the Jewel Counter Platform. Any information you submit to one of our service employees or service providers that we do not ask you to disclose to us or one of our service providers under this policy shall not be subject to this policy.


Device Information: In order to enhance user experience and ensure the stability of our services for you, we may gather data or use third-party plugins to fulfill the requirement. This data may include hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising IDs, serial numbers, device motion data, and mobile network data. The data gathered in this way will be made available to or directly collected by these plugins, and it may be used to enhance the functioning and/or content of the services provided to you. Mobile device IDs may be used by analytics providers to monitor how you use the Jewel Counter website.

When you transact business with Jewel Counter as, or on behalf of, a vendor, supplier, consultant, professional adviser, or other third parties, we may collect and analyze vendor or business partner data. Regardless of whether the identified or identifiable natural person is also a user of the Website, "Vendor or Business Partner Data" refers to information that Jewel Counter obtains from or on behalf of a vendor, supplier, consultant, professional adviser, or any other third parties that conduct business with Jewel Counter.


Cookies are small files that websites, apps, online media, and adverts store on your browser or device. For various objectives, we employ similar technologies and cookies like

• Retracting user preferences • Authenticating users • Estimating the popularity of content • Delivering advertising strategies and evaluating the campaign efficacy • Scrutinizing site traffic and trends.

They might make use of this anonymous data about your visits to the website to show you adverts for products and services that might be of interest to you. This process does not include the collection of any personal data. The data gathered in this manner is anonymous and does not relate to a User's online behavior. Most web browsers accept cookies by default. Of course, you may restrict how and whether cookies are accepted by your browser by modifying the settings on it or by utilizing specific software applications.

Your information will be shared with

Your information will be given to the vendors that are in charge of completing your orders, including any other end service providers. You should be aware that by signing up with Jewel Counter, you give us permission to share your information with the aforementioned suppliers and service providers. It's important to remember that Jewel Counter does not permit the end service provider to use your information for anything other than what may be necessary to carry out their side of the contract. Jewel Counter, however, has no control over how the aforementioned service providers or suppliers use the data that has been sent to them because they act as independent data controllers and are not subject to our oversight. Therefore, before using a service provider's or supplier's products, you are recommended to check their privacy policies.

Except for sharing such information with our business/alliance partners or vendors who are engaged with us to provide various referral services and to periodically share promotional and other benefits with our customers based on their cart history with us, Jewel Counter does not sell or rent our consumer’s names or other Personal Information of our users to any third parties services.

Affiliate or associated entities

We may share your Personal Information with our affiliate or associate organizations in a controlled and secure manner in order to enhance personalization and service effectiveness. This will allow us to notify you about various goods and services that could be of interest to you or assist us in responding to your inquiries and requests regarding your purchase.

Business partners & Third-party associates

The customers may be contacted by our corporate affiliates or business partners to offer specific products or services, which may include complimentary or fee-based goods and services that will improve the customer's experience or allow them to take advantage of benefits tailored specifically for Jewel Counter customers. We may also share some filtered Personal Information with these partners. Such partners include businesses that provide co-branded credit cards, banking cards, other sensitive information, etc. If you decide to use any of these services provided by our business partners, the provider's privacy policy will apply to the services you use. Your personal information might be given to a third party that Jewel Counter hires to carry out specific duties for it, such as hosting data, processing data, and processing payments.

We do statistical analyses of the collective characteristics and behavior of our customers and visitors, and we measure demographics and interests surrounding particular areas of the Website in order to construct higher quality, more usable online services using non-identifiable Personal Information of Users in aggregate or anonymized form.

We might offer suppliers, marketers, affiliates, and other present and potential business partners anonymized statistical statistics based on this data. These aggregate data may also be used to let these third parties know how many people have seen and clicked on the links leading to their websites. We own all Personal Information that we gather and may use in an aggregated format. We may use it for any lawful purpose, including without limitation the commercial selling of it to third parties, at our absolute discretion and without paying you any compensation.

Information disclosure policy

Under certain circumstances, Jewel Counter may disclose customers’ personal information if needed in situations like:

• For security reasons • For business purposes • Regulatory, audit, and internal compliance reasons • For investigation, court order, or any other legal procedures • to identify, contact, or bring legal action against someone who may be interfering with our rights or properties, whether intentionally or unintentionally, or when anyone else could be harmed by such activities. These situations include when we have reason to believe that disclosing the Personal Information of User(s) is necessary to enforce or protect our rights or properties of Jewel Counter or any or all of its affiliates, associates, employees, directors, or officers.

You might not be aware of such disclosure and storage. In that event, we won't be responsible for any damages of any kind that result from the disclosure and storage of your information to you or any other party.

Protection of your personal data

Jewel Counter ensures high-grade steps within commercial transparency to make sure our user’s information is secure. After visiting our website, we ask our users to log out of their Jewel Counter accounts and close their browser windows. If the user uses a computer in a public setting or shares it with another person, they should take certain precautions to ensure that no one else can access their personal or professional information and correspondence.

Jewel Counter disclaims all liability for security lapses and the conduct of any third parties who get your information. The Website also contains links to numerous other websites, and because we have no control over those websites' privacy policies or practices, we are unable to be held liable for them.

Jewel Counter is not liable for any loss, damage, or misuse of your Information regardless of what is stated in this policy or elsewhere, if the loss, damage, or misuse is caused by a Force Majeure Event (as defined in Terms of Use)

Your right to access personal information

You may access your user account and change or delete your personal information anytime from your user account directly. In case of any doubts, you can contact us via reachus@Jewel

Privacy policy changes

We reserve the right to periodically change the Privacy Policy to comply with changing legal, commercial, and customer requirements. As required, we will give users the appropriate notice.


Jewel Counter and/or its content suppliers own all of the content on the website, including all graphics, text, icons, interfaces, audio clips, logos, photographs, and software, which is protected by Indian copyright law. Only those uses of the website that Jewel Counter has approved are permitted. Any additional uses of the content on this website, such as reproduction, modification, distribution, transmission, republication, display, or performance, require the written authorization of Jewel Counter.


By using this website, you agree to the terms of this privacy statement and to Jewel Counter's use and processing of your personal data for the reasons and in the way specified above. If this Policy should change, Jewel Counter aims to make every effort to notify you of the changes by posting the revised Privacy Policy on the Website. This Privacy Statement applies to your visit as well as any privacy issues. The aforementioned privacy policy will be controlled by and interpreted in compliance with applicable legislation, including the laws of your country of residence.

If you have any further concerns or doubts regarding the Privacy policy, you may contact us directly via reachus@Jewel

Shipping Policy

The Company will take all reasonable steps to guarantee that any product ordered on the Jewel Counter website is delivered within seven working days starting from the day the order was placed, subject to the successful realization of payments made in connection with the said order and the product's availability (s). To the extent that the Company takes all necessary and appropriate measures to ensure that the product is delivered within the aforementioned timelines, the user acknowledges and agrees that the company shall not be liable for any delay in delivery of the product due to circumstances beyond the company's control.

In cases where users ordered multiple products in one transaction, Jewel Counter will ensure to ship all the products together to the address given by the users.

How can I check if delivery is available in my area?

Once the pin code is input, the information regarding any pin codes being serviced within India may be found on the product page. Before you add the item to your cart, the pin code will be checked against our database. If our delivery partners cannot deliver it, we will notify you to you send us another shipping Pincode so we can check the availability.

How will I get my product delivered?

Jewel Counter ties up with reputed courier services like Delhivery, Xpressbees, Blue Dart, etc to ensure seamless product delivery for our users.

Does Jewel Counter allow interactional transactions?

Jewel Counter does not offer international shipping at this time. On the website, you are welcome to make purchases from anywhere in the globe as long as the Shipping Address is within India.

Refunds & cancelation

In case of any damage, missing accessories, or defective parts, the product is returnable within the applicable return window from the date of purchase. A replacement can be requested by customers unless otherwise specified on the product description page. The Jewel Counter team will get in touch with the customer to confirm the specifics of the damage/missing parts/accessories before delivering the replacement in cases where the product received is damaged or has any missing parts/accessories.

The Jewel Counter team will set up a pick-up from the customer's registered location and carry out the replacement as requested in cases where the product received differs from the description provided on the product detail page.

There will be a solution offered in cases where the goods supplied are flawed.

The products are not eligible to return or exchange in case of the following:

It is deemed as no longer needed by the customer.

In cases of any handling error occurred to the product by the customer.

Refund policy

The refunding process will be initiated through payment gateways or online banking or UPI mode in case of pre-paid orders. Refunds, if any, for cash-on-delivery transactions will be made via demand draught, NEFT, check, etc. in the name of the customer purchasing the Products, according to the information provided by the customer. No pickup fee will be assessed to the buyer of the goods, and no further deductions from reimbursements that are verified to the buyer of the goods will be made.

Refunds and returns will not be entertained if the return request is made after 7 days time period. Refunds will not be applicable if the products are damaged or missing or used.

How long will it take to get the refund?

Once Jewel Counter has the product, the refund will be completed within two working days. Depending on the payment method used at the time of purchase, the appropriate return window may range from 7 to 8 working days.